Scenarios+and+Requirements

 =Scenarios=

John (the tourist visiting foreign country)-
When arriving in an unfamiliar country for vacation that has an official national language that is different from John’s, he ideally would have to make use of a tour guide to perform the translation of spoken and visual communication. Relying on a translator/interpreter would force John to trust all translation of the communication exchanges provided by the tour guide whether it is accurate or not. If John was interested in venturing off on his own in the foreign country he would run into a series of problems. For one, John would have a difficult time comprehending all visually worded signage on his own. Secondly John would have a hard time asking a local for some assistance as he would only be able to communicate in his native language while the local would most likely only communicate in their native language and therefore no communication would take place. Thirdly John would have difficulty finding facilitation for communication such as instant local translator or immediate inquiry and feedback of incomprehensible communication. John needs access to something mobile or stationary that could facilitate communication with locals when necessary without having to travel with a translator/interpreter.


 * P**eople: John, natives of visited country
 * A**ctivity: Navigating and communicating, instant feedback
 * C**ontext: No limitation on locale(any destination), help and assistance based, mobile and stationary
 * T**echnology: Translator/Interpreter, Oral communication

Issues: -relying on tour guide for navigation -unable to understand surroundings -unable to communicate with locals



Ahmad (Entrepreneur from Dubai interested in international ventures)-
Ahmad is looking to expand his current profit-sharing business overseas in North America to create an international network in one of the world’s leading nations. Ahmad’s business is local and operates using his native language Arabic and he can only speak Arabic as does his associates but still would like set forth expansionary plans for North American investments. Ahmad contacts lead advisors in North America to discuss doing business however communication has to be facilitated by a translator/interpreter and limited to emails back and forth in order to allot time for properly translated responses. Ahmad runs into a series of problems in terms of expanding business to North America. Firstly, Ahmad is interested in expanding business to North America where the dominant language in is English however Ahmad and his associates can only communicate in Arabic. Secondly as a precaution to not jeopardizing the opportunity to do business in North America, Ahmad has resorted to asynchronous communication in the form of email which allows him to prepare each response with the assistance of a translator/interpreter which slows down the communication exchange. Thirdly in the event of live communication Ahmad will have a difficult time understanding his North American business partners and clients and North American business partners and clients will have a difficult time understanding Ahmad and his associates. Ahmad needs to be able to communicate with North American investors both live and in correspondence with ease.


 * P**eople: Ahmad, Ahmad’s associates, North American investors
 * A**ctivity: Business communication, synchronous and asynchronous, instant feedback
 * C**ontext: International, business related, legal, mobile and stationary
 * T**echnology: Internet, email, phone, video,

Issues: -Language in international expansion country not the same of the business -Communication dependent on translator/interpreter -Not setup for live synchronous communication



The Zalemies (family from Zaire looking to get some information on immigration services in Canada)-
Mr. and Mrs. Zalemie are mother and father to two children Deide and Lowna in their native country in Zaire, Africa. They are looking for a fresh start and to create more opportunities for their family by moving to Canada in hopes of making it in a more developed country. Mr. and Mrs. Zalemie are not wealthy nor do they have access to Canadian immigration resources in Zaire but would like to obtain any information possible by contacting immigration services in Canada from Zaire or speaking with a resident in Canada. The Zalemies do not have regular access to the internet or a telephone and they only speak Swahili. The Zalemies face a couple of problems in regards to establishing understandable communication with representatives from immigration services in Canada or local residents. Firstly the Zalemies only speak Swahili while the dominant languages spoken in Canada are English and French. Secondly the Zalemies do not have regular access to the most popular mediums of communication such as the telephone and Internet. Lastly the Zalemie family does not have easy access to a translator/interpreter who would facilitate communication or obtain the necessary information The Zalemies need access to communicate with immigration services in Canada and/or local residents and they need to be able communicate effectively to get the information they need.


 * P**eople: Zalemie family, Canadian immigration officers, Canadian residents
 * A**ctivity: Communicating with Canadian residents and/or immigration officers, instant feedback
 * C**ontext: International, personal, legal, mobile and stationary
 * T**echnology: Internet, phone, chat

Issues: -Family only speaks one language -No regular access to Internet, phone, mail -No easy access to translator/interpreter